I'm writing this one, briefly, I hope, because I believe strongly is sharing good news, and in spreading praise when it is warranted.

About 10 days ago, my son knocked over a cup of coffee into my laptop. More than $2 grand, less than a year old, equipped with an extended warranty useless to the occasion, and ruined.

I did what you're supposed to: I powered down and turned it over, even trying to dry it with a hair dryer. But, ruined it was.

I took it into the Apple Store and got the expected news: $1,250, flat, to repair it.

After looking at my purchase options — I could get a lot less computer, but at least it would function — I asked for a manager, for what I assumed was a doomed request for mercy. She listened, talked with the tech who'd looked at it, and came back with counteroffer: We'll cut it the cost in half. Do you want to think about it?

Um, no. I accept.

I've been an Apple customer since the mid-'90s, and though I've always thought their product design superior, I've had quarrels with their product support and, sometimes, their attitudes. But I was treated well, and the work was done not only well but quickly. Praise, where praise is due.